Casumo
Casumo is a popular and legit online casino that was founded in 2012. Casumo is currently owned and operated by Casumo Services Limited, a company based in Malta. It’s the first ever adventure casino where players complete missions to win bonuses and other prizes. Many sites have copied this trend but none do it as well as Casumo. In our Casumo Casino review, we explain everything there is to know about signing up and playing here. You can also read Casumo reviews from our readers for more information.
Casumo Casino review in a nutshell:
Pros ✔
- NEW : Updated Casumo casino bonus for UK players from February 2021
- Fun and exciting storyline
- 23-hour withdrawal approvals on average
- Safe & secure site
- 2000+ slots and games
- One of our top 20 online casinos UK
Cons ✘
- Casumo no deposit bonus not available
- No PayPal payments
Casumo deposit bonus
If you reside in the UK, you can get the following Casumo Casino deposit bonus:
- 100% up to £25 + 20 Bonus Spins
At the time of writing, there is no Casumo no deposit bonus available in the UK. If this is a dealbreaker, you can play at a £20 free no deposit casino to get the best no deposit bonus in our opinion.
Casumo welcome bonus terms
18+. New UK customers only. Opt-in required. 20 Bonus Spins on "Book of Dead" and 100% Deposit Bonus up to £25 on first deposit. Min deposit £10. 30x wagering requirement for Bonus Spins and 30x wagering requirement for Deposit Bonus (game weighting applies). Max £5/spin or £0.50/line or £10/round (live casino). 30 days expiry. T&C's Apply. Please gamble responsibly • www.begambleaware.org T&C's apply
Compared with other casino bonuses , Casumo’s welcome bonus terms and conditions are decent. The wagering requirements are reasonable and the minimum deposit of £10 for the Casumo bonus is standard. Although we regularly update this Casumo Casino review, we recommend reading through the terms and conditions at Casumo so you have the complete terms when starting.
What about game weighting? There are several games that will not contribute to the wagering requirements when playing with your bonus. These include some beloved hits such as Jackhammer 2, Bloodsuckers (1) and 1429 Uncharted Seas (full list can be found on the site).
Also, different games contribute different amounts to the wagering. For example, eligible Slots are weighted at 100% which means that a £1 spin will contribute £1 to the wagering obligations. However, Video Poker games are weighted at 30% which means that a £1 spin will only contribute £0.30 to the wagering obligations.
How to play at Casumo with this bonus
- Create a new account at Casumo (if you haven’t already)
- Verify your identity (often done automatically)
- Make a qualifying deposit
- Play the bonus on slots and games
Casumo’s Sign Up Form (Step 1 of 2)
Casumo free spins
All free spins at Casumo in the UK are called Bonus Spins due to marketing restrictions. However, they work in the same way – giving you the chance to spin a slot machine without using your own money.
At the time of writing, you can use the Bonus Spins from Casumo on the Book of Dead slot game.
Casumo bonus code
N/A – There’s no need to remember a Casumo coupon code for the bonus listed above.
You just need to opt-in and the offers will be credited automatically.
Promotions for existing players
If you continue to play here then Casumo have many promotions for existing players. Let’s take you through what they offer.
Reel races
Casumo’s Reel Races are slot competitions for players.
No fee is required to enter a Reel Race and Casumo usually holds new Reel Races every 30 minutes (as shown in the image below). Whoever tops the leaderboard at the end will win a prize.
Valuables
A Casumo casino bonus is classed as a Valuable. Whenever you level up, you have a chance of landing a valuable. This is usually in the form of extra bonus spins, another Casumo deposit bonus, or something similar.
As you continue to level up, you’ll notice that better Valuables start to appear.
Casumo deposit methods
There are many deposit methods at Casumo which UK players can use:
- Visa
- MasterCard
- Skrill
- Neteller
- Pay by phone casino (not Boku)
- Paysafecard
- MuchBetter
Make sure to deposit using your own payment methods. You cannot use a friend or family member’s.
Casumo deposit limit
The minimum deposit at Casumo is £10. The maximum deposit varies between £30 and £20,000 depending on which deposit method you use:
- Pay by Phone max deposit : £30
- Paysafecard max deposit : £850
- Visa/MasterCard max deposit : £5,000
- MuchBetter max deposit : £5,000
- Skrill max deposit : £10,000
- Neteller max deposit : £20,000
All deposits will be available immediately. There are no deposit fees charged at Casumo.
Casumo PayPal
Unfortunately, you cannot use PayPal at Casumo as a UK player.
This is one of the very few blots on our Casumo Casino review. We contacted their customer support who told us that they should start accepting PayPal in the UK soon. Unfortunately, we don’t have a timeframe.
If you would prefer to use PayPal then you can check out our PayPal casinos for an alternative in the meantime.
Casumo withdrawal time
The time it takes to receive a withdrawal at Casumo is between 23 hours and 6 business days . All withdrawals need to be approved before the payout is processed. Casumo try to approve all withdrawals within 23 hours. However, this can take longer if extra verification is needed.
Once withdrawals have been approved, the payout times depend on which withdrawal method you use:
- Skrill payout time : Instant
- Neteller payout time : Instant
- MuchBetter payout time Instant
- Visa payout time : 1-5 business days
- Bank Transfer payout time : 1-5 business days
As you can see, Casumo is an instant withdrawal casino UK thanks to Skrill, Neteller, and MuchBetter payments. However, remember that withdrawals can only be made to the last method you used to deposit. The only exception to this is if you used Paysafecard, Pay by Phone, or MasterCard as they don’t accept withdrawals. In that case, you will need to do a bank transfer.
The minimum withdrawal amount at Casumo is £1 in the UK. But any withdrawal under £10 will incur a £3 fee.
Many Casumo reviews from players criticise the withdrawal times. However, this often happens when extra verification is required – which is out of Casumo’s hands. We’ll explain more about verification and why it causes so many issues a bit later on.
Casumo slots review
Casumo have over 2000+ slots and games to choose from. That’s a huge number. In some cases, they even have exclusive games for their players only.
They have partnered with many top casino game developers. This includes NetEnt, Evolution Gaming, Bally, Barcrest, Novomatic, Play’n GO, Microgaming, IGT and a whole bunch of others. New slots and games are released regularly.
All games at Casumo are tested for fairness by an independent auditor. This guarantees that Casumo is not a scam and is safe for players to join. Overall, our review of Casumo’s slots and games couldn’t really be better.
Live Casino
Casumo also have live casino tables where you can play classic table games via a video stream. These games include blackjack, roulette, baccarat, casino hold’em, Dream Catcher and more.
Their live casino platform is mainly operated by Evolution Gaming. However, there were also a few tables available from NetEnt Live at the time of this Casumo Casino review.
Jackpots
Casumo have several top jackpots games too. This includes jackpots like Mega Fortune, Mega Moolah, Hall of Gods, and Leprechaun Goes to Hell.
In late-2017, one lucky gambler won £6.3million on Hall of Gods while playing at Casumo, as r eported by The Mirror . It was the biggest win on Casumo at the time.
Mobile play
You can easily sign up and play at Casumo using your mobile device. The same bonus and payment methods will be available on smartphones and tablets.
Most slots and games will be playable too. However, a few older games may not be available as they use older technology which is not compatible with mobile devices. For these games, you must use a laptop or desktop. All new game releases will be available on mobile.
Casumo have been awarded many accolades for their mobile site over the years. This includes winning best “Mobile Operator” at the EGR Nordics Awards 2018 .
Casumo app review
You can also download Casumo Casino’s app for Apple or Android mobile devices if you want. It is available via the App Store or Google Play.
We installed the Casumo app to review, even though we usually just use our mobile browser. The file size is small so it won’t take up too much of your internal memory if you decide to download it yourself. We also found the user experience to be smooth, without providing anything ground-breaking.
In our opinion, you can play via the web just fine. But the app might be useful for existing players who want to login quickly.
Is Casumo safe?
Casumo have been operating since 2012 and are 100% legit and trustworthy. They’ve built up a very good reputation with many positive reviews from players. They are licenced and regulated around the world which proves that Casumo is not a scam. It is completely safe to sign up at this online casino site.
Casumo casino UK
Casumo has a licence from the acclaimed UK Gambling Commission . This allows Casumo to legally operate in the UK. They are required to provide many protections for players to ensure a safe and secure experience.
The UK Gambling Commission is very strict regarding their rules. They are not afraid to issue sanctions when these rules are breached. Casumo have been on the receiving end before.
In November 2018, they were fined by the UK Gambling Commission for breaching anti-money laundering and social responsibility policies. In March 2021, an additional sanction was added to their UK Gambling Commission licence which had a penalty fine.
This is something we’ll be keeping a close eye on, with any further updates being added to our Casumo Casino review here.
Casumo verification
As part of their UK licence requirements, all British players at Casumo must have a verified account. To complete verification, you are often asked to send documents to prove your:
- Identity (passport or photo ID)
- Address (utility bill or similar, dated within 6 months)
- Proof of payment method ownership (screenshot of account, card statement, or similar)
You may also be asked for further verification when you make a withdrawal. For example, you may be asked to prove your source of wealth (SOW) using an employment contract/payslip, property sale, securities sale, inheritance, or similar.
Unfortunately, this can take a bit more time, with many players leaving Casumo reviews which complain about this process. However, they are required to do it just like all the sites in our UK online casinos list – and it’s done to help keep gambling safe.
Responsible gambling
Casumo promotes responsible gaming and works hard to ensure that their players are looked after.
There are plenty of references to login-time notifications and deposit limits in the dashboard, and you can even set a daily time limit.
For more information on responsible gaming at Casumo, you can visit their Responsible Gambling page.
Customer support
Casumo’s customer support team is available 24/7.
If you need any assistance then you can contact them using these methods:
- Live Chat
- Email – [email protected]
Our experience with Casumo’s live chat has been good. Most agents replied in a matter of minutes with useful answers.
Unfortunately, there’s no Casumo telephone number at this time.
You can also view their FAQ section for quick answers to common problems, as shown here:
Unfavourable Casumo Casino Reviews
As we aim to be as transparent as possible on Casino Professor , it’s important to mention that not all Casumo reviews are positive .
For example, this is their Trustpilot score:
However, a lot of the reviews complain about the verification process (as explained above). This is difficult for Casumo as they need to abide by the rules which can take some time. But many players believe them to be deliberately stalling to try and avoid paying out.
If you take verification issues away, the vast majority of Casumo Casino reviews are positive.
Restricted countries
Unfortunately, certain players are not eligible to play at this casino.
They include: Australia, American Samoa, Guam, North Mariana Islands, Puerto Rico and the Virgin Islands, France, Italy, Spain, Denmark, Marshall Islands, Turkey, Guyane (French Guiana), Réunion, Guadeloupe, Martinique, China, Hong Kong, North Korea, and the United States of America.
Of course, UK players are eligible.
Casumo Casino review Summary by Casino Professor
In our eyes, Casumo are one of the best casinos around. Even though new online casinos continue to launch, they are still the benchmark for what a UK casino should offer.
They’ve got loads of games, good bonuses and cool gamification features. Pretty much the entire site is good from front to back with very few problems.
The biggest area to improve is probably adding PayPal payments for UK players – which should hopefully happen soon. If they manage to do that then we will have almost no gripes about their platform.
If you decide to play, don’t forget to leave your own Casumo Casino review below after a few spins.
Casino Professor Team