Playzee Casino
We’d like to introduce you to our Playzee Casino review, but we have to say we’re a little taken aback by what we’ve seen! No, it’s not the casino entertainment – that’s all on point – but rather Playzee’s brand ambassador Zeegmund… He could well be the Professor’s long-lost gaming brother!
After all, they both share the same passion for casino bonuses, bonus spins, and games – and they even dress like each other too! But is Zeegmund at the same level as the other sites listed on Casino Professor ? Let’s take a look at the details.
Playzee Casino is an online casino that was established in 2018 as another of White Hat Gaming’s brands. This means they already had a wealth of knowledge about what makes a good gambling site upon launch – standing them in good stead to compete with even the latest new online casinos . Therefore, we were already feeling pretty confident when he went into the lab to conduct his tests, with Playzee producing some high-quality features.
Playzee Casino review in brief :
- Over 1,000 different slots & games – with a useful filter
- Special Zee Club VIP Program
- Good welcome bonus – but high wagering (deposit + bonus)
- 24/7 help – but no UK freephone
- PayPal accepted – exclusively for UK players
Playzee casino bonus
All eligible new players will be welcomed by Professor Zeegmund with a casino welcome bonus for his Playzee lab. However, what you get depends on where you’re located.
UK
If you’re looking to register at a top UK online casino then Playzee have the following GBP welcome bonus waiting for your first deposit:
- 100% up to £300
- 100 Zee Spins
- 500 Zee Points
18+. New players only. Min Deposit £20 Max Bonus Bet £5 Winnings from spins capped at £50 100 Zee Spins valid on Starburst (first 10 credited immediately upon first deposit; rest credited at 07:00 GMT at 10/day). Spins must be used by 23:59 GMT of the day on which they are credited to player account, any unused shall be removed. Bonus funds must be used within 30 days. Bonus funds are separate to Cash funds, and subject to 35x wagering (bonus + cash). Terms apply. Play Responsibly. BeGambleAware.org T&C's apply
This is a no card details casino as deposits via Skrill and Neteller are accepted in the UK.
If you take up this offer, your cash balance will be used to place any bets first. If no cash balance is available then any bets will be made using the bonus balance, on eligible games.
This means that if you win money straight away, you can make a withdrawal without having to wager anything (although you would forfeit your bonus). If you lose your first deposit, the bonus acts as a second chance for you to win.
ROW
However, if you’re residing outside of GB, Playzee Casino’s welcome offer extends to your first three deposits:
- Deposit 1 : 100% up to €300 + 100 Zee Spins
- Deposit 2 : 50% up to €500 + 25 Zee Spins
- Deposit 3 : 25% up to €700 + 25 Zee Spins
Playzee Bonus Code
N/A – There is no Playzee bonus code needed as your offer will be automatically credited.
Playzee Casino Free Spins
As you probably guessed, free spins at Playzee Casino are actually called Zee Spins. However, they work in pretty much the same way.
All players will get the first deposit bonus spins on Starburst in batches of 10 for the same number of days. However, for non-UK players, your second deposit spins will be for Gonzo’s Quest, and your third deposit spins will be for Reel Rush.
Bonus Terms
There are a number of terms that come with the welcome bonus at Playzee Casino for ROW players.
- Wagering requirement of x35 for both the deposit + bonus
- Wagering requirement of x35 for any winnings from the spins
- Minimum deposit of €20
- Offer expires after 15 days
- All spins are available for 24 hours before expiry
- Maximum cashout of €50 from the spins
- Maximum bet of €5 per round while wagering.
- Deposits via Skrill or Neteller are NOT accepted.
That’s a bit odd. Usually, it’s UK players who are not allowed to use Skrill or Neteller to deposit but Playzee have turned this on its head.
Playzee Bonus & Promos
Zeegmund has a number of other casino bonuses on offer for those who aren’t newbies. He likes to reward loyal players consistently with two distinct options.
Zee Club VIP Casino Program
Firstly, Playzee Casino’s VIP loyalty program is well worth your attention. Like many loyalty programs, the status you have is determined by how many points you’ve acquired, and in this instance these are called ‘Zee Points’.
You earn Zee Points by betting and depositing on the vast array of games. If you’re from the UK, you’ll get 500 upon making a first deposit. Here are some of the extras you can look forward to as you progress:
- More weekly Zee Spins
- Higher and faster withdrawals
- Personal account management
- Invites to special events
Zeegmund’s Daily Deals
In addition to their loyalty scheme, Playzee also have an interesting feature called Zee Daily Offers. In essence, each day of the week comes with a different bonus to take advantage of.
For example, you can claim back 10% up to £100 of your week’s losses in bonus funds on Tuesdays. On Thursdays, get a special live casino bonus the following day if you wager a certain amount.
These daily offers are pretty impressive, and they certainly bring a lot of variety into the gaming experience. Another nice little touch from Zeegmund.
Playzee Deposits
Playzee have a very respectable number of deposit methods available on the site. This is something we like to see given that these days an increasing number of iGamers are using a wider variety of banking systems.
It does, however, vary by country. In most countries, they accept Visa/MasterCard/Maestro, Skrill, Neteller, Paysafecard, and bank transfer (not instant).
Playzee Casino UK, though, is one of the few PayPal casinos (exclusively for GB) and also supports Pay by Phone Bill – Boku .
Playzee Withdrawal Times
The time if takes for you to receive a Playzee withdrawal is between 1 and 7 working days. As with other trusted casino sites , all withdrawal requests need to be approved which takes between 24 and 48 hours.
Your payout will then be delivered according to which method you use::
- PayPal – Instantly
- Skrill/Neteller – Instantly
- Visa/MasterCard/Maestro – 3 to 5 working days
- Bank Transfer – 3 to 5 working days
If you want speedy payouts then the choice is obvious.
Slots & Games
The first thing you will notice when looking at Playzee’s games and slots is the impressive filtering system they’ve built. You can categorise the games in many different ways – such as by provider, ‘recent’, ‘A to Zee’ or different game types like video poker, table games, jackpot and more.
With over 1,000 titles in Zeegmund’s arsenal, it’s great to see this has been thought of. Although you’d expect it everywhere, not all casino sites decide to bother, unfortunately.
To help provide such a vast number of slots, there obviously needed to be several developers on board. See all Playzee Casino software providers at the beginning of this review.
Live Casino
If you’re looking to log on to Playzee’s live casino offering, there is roulette, blackjack, baccarat, poker variations, Dream Catcher and one or two other games.
The live portfolio is provided by NetEnt and Evolution Gaming.
Playzee Mobile Casino
There is a pretty good degree of mobile functionality on Playzee Casino’s site, which is perfect for those of you who want to play on the move. Not everyone wants to sit at their desks all day, so if you’d prefer to meet Zeegmund via smartphone or tablet then that’s easily done.
Although they have a mobile site, there is no dedicated Playzee app at this moment. To be fair, we don’t really see the need for them in this day and age – as you can still find the same level of excitement from within your device’s browser.
Is Playzee legit?
Although Playzee is relatively new on paper, we mentioned how they’re owned by the prestigious White Hat Gaming group. You should always make security your top priority when choosing a next iGaming destination, and White Hat’s credentials should put your mind at ease that Playzee is not a scam.
UKGC/MGA Licences
That’s because a licence from the strict UK Gambling Commission has been collected. This is one of the most highly regarded casino licensing bodies around, so players can game with comfort. This ensures that Playzee is a legit and trustworthy site which is legally available for British players.
This doesn’t mean you’re guaranteed to be immune from issues though, and if one crops up that you can’t resolve with Playzee directly then you can get in touch with their ADR (Alternative Dispute Resolution) options below:
- eCOGRA (UK only)
- European Commission
Verification
Being licensed in the UK, Playzee must verify each British player’s identity before they can play. They try to do this automatically using the information you provide when signing up. However, they may ask for additional documents to complete the process. In most cases, this happens within 12 hours of you submitting any extra documents.
24/7 Customer Support
Yet, that should always be a last resort after trying to work things out with Playzee Casino’s help team. They are on hand around the clock to answer your queries/try and get you out of any jams – via live chat and email.
If your problem is urgent, we highly recommend using live chat for a faster response. There is also an FAQ section under the Contact Us page for common headaches.
Restricted Countries
Unfortunately, there are quite a few regions where play is prohibited.
Those are: Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Lao Peoples Democratic Republic, Latvia, Lithuania, Martinique, Myanmar, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Portugal, Réunion, Romania, Russia, Sao Tome and Principe, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Syria, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United States, United States Minor Outlying Islands, Vanuatu, Vietnam, Virgin Islands (USA), Yemen and Zimbabwe.
FAQ
Playzee Review by Casino Professor
We were pretty confident that Playzee would be a good addition to Casino Professor and we’re delighted to have been proved correct.
Aside from high wagering on bonuses and a couple of other issues, the games, payments, VIP program and everything else was high quality. If you’re ever having trouble finding a new slot game to play, Playzee Casino will make it easy for you with their advanced filter system.
If you do decide to check them out, make sure to leave your own Playzee Casino review to let fellow players know your feedback.
Casino Professor Team
I join this site and enjoyed playing i made many deposit along with withdrawal, somehow my withdrawal was pending but seems ro be disappearing.i then contacted them and was told than my bank account was not approved for my withdrawal funds,I then had to let them know how much was pending, unfortunately the amount the said i had pending was wrong,my funds was then returned back to the gaming site and I did another withdrawal along with a self exclusion, well am still waiting for my withdrawal funds..its a nice site to play but to received your winnings is challenging.
Hi Michelle,
Thanks a lot for getting in touch with us about Playzee.
We’re sorry to hear you’ve had issues making a withdrawal. Getting withdrawals can take a bit longer sometimes due to verification processes. Were you able to select a valid withrawal method the second time?
Please let us know if you continue to have problems.
Regards,
Casino Professor Team
Proceed with caution
I am one of the fortunate people that has never had a major issue with any of the gaming sites and I have enjoyed playing on line for many years. Unfortunately this came to an end last weekend with PlayZeee. The platform has a small a selection of games I recognised and the site is relatively easy to navigate. I was not pleased to see they did not have an Age of Gods game as I am a big fan of the series.
I deposited using the match bonus and proceeded to play. The bonus wasn’t matched so I started to get concerned. I decided to take a break withdraw my money and look PlayZee up over dinner.
After a quick search PlayZee appeared to be legitimate so I felt confident to carry on playing and reversed my withdrawal. In hindsight I should have dug a little deeper but I was naive and in a hurry to enjoy my night!
I should have seen the warning flags when I went to withdraw my money. As the withdrawal will not be processed until after 48 hours and you have the option to reverse your withdrawal within that time period. I normally deposit using PayPal and usually receive my money within a few hours on other sites. Which is nice as you are not forced to stick to a certain site and have the option to play the same site again or play somewhere else.
I continued to play but a good few hours later the deposit was
still not matched. I wanted to deposit again but was cautious so I contacted customer service through live chat.
Customer service were quick to respond and asked for quite a few security details which I was impressed by. I explained my situation and was advised that I was not eligible for my bonus as I had reversed my withdrawal! They than spammed the chat with cut and pastes of their terms and conditions. I went into panic fearing I had been scammed and asked to have my account closed down immediately, to which they obliged.
I sent an email to the complaints team politely asking them to rectify the matter. I received an automated response and did not hear back from them despite sending a follow up email.
I contacted customer support through chat and their blunt reply was “ You need to wait for feedback from the complaints team, they will reply accordingly”.
Despite burning through my first deposit I did enjoy playing on their platform and I would have placed another deposit, fortunately I did not. I know that people tend to complain when something goes wrong and rarely give praise when something is done well. I have been guilty of this, going forward I will write about my positive experiences on other platforms and luckily there have been many.
In my opinion it’s a real shame that a company would operate in this way. It gives the industry a bad name and is not fair to the customers who enjoy playing or the competitors that offer a good service.
If after reading this you still want to give PlayZee a go. My advice would be to proceed with caution and start with a small deposit. I would hate for someone else to go through this experience.
Hi,
Thanks for leaving your review of Playzee Casino.
The UK bonus at Playzee is forfeitable, which means that British players will use their cash balance to bet first. If no cash is available, they will then be able to play with their bonus balance on any eligible games. Therefore, this bonus acts as a second chance if players lose their first deposit. Unfortunately, the terms do state that if a cash withdrawal is made then the bonus will be revoked.
The complaints team should be able to explain more about your exact activity on the site from their email.
We hope you have a better experience in future.
Regards,
Casino Professor Team
I done 4x Depo and no Win After !!! Shame !!!!Scammers Casino !!!!!!!!! This Web should by BAN By Commision of Gambling !!!!!!
Hi,
We’re sorry to hear you’ve not had much luck at Playzee Casino. Unfortunately, this can happen at online casinos.
We hope you have better luck next time.
Regards,
Casino Professor Team
This site is a complete joke….signed up a few nights ago and deposited and received the same in bonus. Was really lucky on 1 particular slot but was using bonus money which i knew i wouldnt be able to withdraw so kept playing and upped my stake to use up said bonuses. My internet was playing up that night and I got booted out so signed back in only to find that my account was now showing my winning in my cash balance and not my bonus balance so i requested a withdrawl off £1000. It said withdrawl would sit in pending for 48hrs (which is fair i suppose) so the next day I contacted them and sent all required ID to try and speed the process up. This afternoon i received an email from them saying that “my account has been found to be in breach of clause 13 of our Significant Promotion Terms & Conditions”… in short meaning the max bet for any bonus funds is limited to £5 go over that and the funds are removed from your account, therefor me withdrawl had been cancelled and winnings had been confiscated and my deposit had been credited to my account (£230 in total as had played over a few days but left my withdrawl where it was). I contacted Live Chat as I couldnt find that clause anywhere on the website and Promo terms & conditions only went up to clause 8.5 not 13 as stated in email. The person I spoke to (Mike) couldnt find that clause and kept sending me the wrong links so in the end he told me to email support, I did and am still waiting a reply from them. Ok I wasnt happy about it all but thought I will just withdraw my deposit and steer clear of this site in future, so i set up another withdrawl for £200 but when I went to check tonight if it was still pending my account has been locked !!! again i contacted live chat to ask why and I was told by Travis that all withdrawls would go through no problem and my account had been locked as I was disputing my first withdrawl but to be honest after reading other reviews online regarding Playzee Casino tonight I am not holding out much hope of ever seeing my money again 🙁 …….please everyone steer clear of this site !!!
Hi Cols,
Sorry to hear you’ve had a bad experience at Playzee.
Unfortunately, a lot of casinos – including this one – don’t allow you to bet any more than £5 for each spin/round while completing the wagering requirements. We mention this above in the Bonus Terms section and also near the bonus itself at the top. The only surefire way to get around this is to play with a no wagering bonus instead where the winnings are paid out in cash (see our Best Casino Sites with No Wagering Requirements for more on this).
As for your pending withdrawal request, it can take a few days for your first one to go through. If you’re still having trouble in a few days then get in touch with us and we’ll look into it further.
We hope you have a better playing experience next time.
Best regards,
Casino Professor Team
DO NOT deposit here. I joined and deposited. They blocked my account even though I’ve sent in numerous forms of ID and card deposit proof. They stole my money and won’t reply to emails. STAY AWAY
Hi John,
Please could you send an email to [email protected] with your Playzee username and explain exactly what happened?
We’ll then get in touch with them ourselves to see how we can help.
Regards,
Casino Professor Team
Not to recommend. You will have the feeling to be cheated. I am wondering if they really redirect to the server og game providers or the games are fake.
Hi Robert,
Sorry to hear that you’ve not enjoyed playing at Playzee Casino.
In terms of the games, Playzee is run using the White Hat Gaming platform which is approved to offer games under their UKGC licence . This platform has integrated directly with the developers so that the games are taken from the developers’ servers to ensure no foul play.
We hope you enjoy a better experience soon, but let us know if you run into any other issues while playing here.
Casino Professor Team
Created an account here on 9th november and had quite a mixed time. Managed to win £130 on my first night and got the money fast becoz of paypal. Since deposited about 50 quid but lost it all with only a few wins. Games are decent and it seems a good casino but hoping my luck hasnt run out!
Sarah
Hey Sarah,
Thanks a lot for leaving your review of Playzee Casino.
We’re glad to hear you’re (mostly) having a good time there. Hopefully, you manage to turn your luck around soon!
Casino Professor Team
Got attracted to the £300 bonus at playzee casino but as you say the wagering is too high. So decided to skip it. GREAT DECISION!!
Managed to get a couple of big lines within the first deposit and was up £450 so cashed out. Cheers playzee!
Greetings, Johny!
It’s great to hear that you enjoyed your time at Playzee Casino – and congratulations on the big win.
We hope your lucky run continues!
Regards,
Professor
Not good casino.. maybe my fault deposit 55€ and get 110€ bonus get win 800€ after withraw they block my account and dont pay my winnings bcs i have played their another casino.. so i dont recommended this casini
Hey Teemu,
Thanks a lot for giving us your own Playzee Casino review – although we’re sad to see it wasn’t a good one!
Yep, unfortunately the high wagering requirements make this bonus tricky due to the deposit + bonus clause. Hopefully, they decide to amend this soon.
We hope you have better experiences in future!
Regards,
Professor
Stay clear of this casino – signed up, used their bonus and went through all their wagering. Came out with 216 pounds which I attempted to withdraw and they blocked my account and kept the money. I will be reporting them
Hey Stephen,
Thanks for getting in touch.
Please could you send an email to [email protected] with your Playzee username?
We’ll then ask them about it directly to see what the issue is.
Regards,
Casino Professor Team